We know how excited you will be about wearing your new outfit, with that in mind we generally process all orders by the end of day and ship first thing the next morning. Our standard is to ship no later than 2-3 business days and our stock can be delivered anywhere in Australia and around the world from our Gold Coast, Queensland location.
Shipping rates for our Australian and international orders are calculated during checkout and are based on weight and destination using Australia Post rates.
To qualify for free standard shipping, orders must reach a total of $150 and be delivered to an Australian address.
Delivery time frames are set by Australia Post and they depend on your location. Australia Post delivers Express items by the next business day, the Australia Post website can provide you with a more accurate calculation based on your location.
We also use Australia Post services to ship to our international customers and offer different shipping options to meet customer needs.
Please note Australia Post follow their own set policies when it comes to deliveries. We are unfortunately unable to influence factors such as the times of delivery, the location they leave the parcel or whether they choose to returns the parcel for post office pickup instead.
InStyle Golfing aims to make your shopping experience as simple as possible, we understand that some items aren’t always suitable and need to be returned.
- We accept new, unopened, damage-free items with tags enclosed within 30 days of delivery for a full refund or exchange.
- The shipping cost charged by Australia Post is non-refundable except for the instance where it is a result of our error (you received an incorrect or defective item, etc.).
Please note: It’s very important that we get the items back that need to be refunded within the set timeframe as Paypal (the company that processes payments) has a set timeframe for refunding sales. Once this timeframe has passed, Paypal no longer offers refunds to sales including the transaction fees they charge us.
Follow the steps below if you need to return an item:
- Please send us an email with the order details and the item you’ll be returning to notify us of your returns prior to posting it.
- Please return the item(s) to the postal address listed on our contact us page.
- We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
- We process refunds as soon as the product arrives per the conditions listed above, refunds usually appear in customer accounts within 24hrs however Paypal terms stipulate a 3 – 5 business day time frame.
Existing transactions can be refunded but not modified, so exchanges need to be done in a separate transaction. This ensures you receive your replacement quicker and avoids the risk of the replacement selling out as our collections mostly consist of unique “one off” items.
If you’d like to change the size/style of an item you’ve purchased, simply order the replacement separately and let us know that you will be returning your previous order, send us back the original item with all tags etc attached and we’ll refund it immediately.
If you have any questions or concerns about the exchange process, please don’t hesitate to contact us so we can assist as best as we can.
As we are an online retailer where you can’t try things on first we do offer a refund or exchange if an item doesn’t fit. We just ask that clearance items are returned immediately.
If you have any questions or concerns about the clearance items, please don’t hesitate to contact us so we can assist as best as we can.